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document DealerCONNECT/TechCONNECT/VIP Links from wiTECH Utilities Menu – 3/2/2015
The issues with DealerCONNECT/TechCONNECT/VIP links under Utilities menu in wiTECH have been resolved in wiTECH Diagnostic Application version 15.03.29.  So, please update your PC/Laptop to wiTECH version 15.03.29 for those links to work. Email support@witechtools.com if you need...
20 Feb, 2018 Views: 6940 Comments: 0
document microPod Setup Utility
How-to Setup a MicroPod II for wiTECH 2 DESCRIPTION If your dealership purchased a new microPOD and you would like to convert your existing microPOD for using with wiTECH 2.0...
20 Feb, 2018 Views: 24268 Comments: 0
document Diagnostic Tool Registration for wiTECH
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20 Feb, 2018 Views: 62563 Comments: 0
document wiTECH 14.02 – User gets “Internal Registration error has occurred (error 10.11)” in wiTECH Tool “Connection Wizard”
In some scenarios, user may see the error “An internal registration error has occurred (error 10.11). Please see the knowledgebase for more information: http://kb.dcctools.com/index.php?CategoryID=123”. The error has been depicted in the screenshot below: Normal 0 ...
20 Feb, 2018 Views: 7373 Comments: 0
document BCM Replacement for Fiat/Fiat Re-badged vehicles
Summary Starting from wiTECH Diagnostic Application version 15.01, the BCM replacement procedure is included for the following vehicles: FIAT 500 (FF) FIAT 500L (BF) RAM ProMaster (VF) RAM ProMaster City (VM) Alfa Romeo (4C) Overview In previous years the BCMs...
20 Feb, 2018 Views: 7316 Comments: 0
document StarMOBILE Desktop Client Application support has been discontinued. Aftermarket customers are required to update to the wiTECH System.
Description: StarMOBILE Desktop Client Application is no longer supported.  Due to TechAuthority system upgrades, aftermarket users that are still using the StarMOBILE Desktop Client application may not be able to login in through TechAuthority to download flash files. These users are...
20 Feb, 2018 Views: 4240 Comments: 0
document J2534 Support
Procedure for Chrysler J2534 Application Support: Please read through the different levels below to determine where you should direct communications related to your J2534 issue. PLEASE NOTE: The wiTECH Premium Support Help Desk DOES NOT ACCEPT PHONE CALLS regarding J2534 issues or...
20 Feb, 2018 Views: 17104 Comments: 0
document Using the wiTECH Application “Contact Us” Feature
Normal 0 false false false EN-US X-NONE X-NONE DESCRIPTION The “Contact Us” feature in the wiTECH Diagnostic...
20 Feb, 2018 Views: 6962 Comments: 0
document How To Register Diagnostic Tools (CHRYSLER SUPPLIER AND CORPORATE USERS ONLY)
This article applies to internal Chrysler corporate users or suppliers who have unregistered diagnostic tools such as wiTECH VCI Pod, StarMOBILE and microPOD. Upon using wiTECH with an unregistered tool, users will see a pop up message similar to “Warning!! The {your...
20 Feb, 2018 Views: 22892 Comments: 0
document Required Dependent Software for wiTECH Diagnostic Application and TechTOOLS
Description TechTOOLS Please click on the following KB Article link for dependent software requirements for TechTOOLS: http://kb.dcctools.com/index.php?View=entry&EntryID=465 wiTECH Diagnostic Application wiTECH System install process requires the following...
20 Feb, 2018 Views: 14289 Comments: 0
document wiTECH DealerCONNECT login window displays "Null Login" and the user is unable to login to DealerCONNECT
DESCRIPTION wiTECH DealerCONNECT Login window displays “null Login”  instead of “DealerCONNECT Login” and the Change Servers drop-down is empty. Due to this issue, user is unable to login to DealerCONNECT. Please see below for the screenshot of the error that the user...
20 Feb, 2018 Views: 9492 Comments: 0
document HVAC Unit Shuts Off During WiTECH Usage
VEHICLES: 2011-2013 LX (Chrysler 300) 2011-2013 LD (Dodge Charger) ECU: HVAC Module – Soft keys (touchscreen) and hard keys (physical knobs and buttons) ERROR: ...
20 Feb, 2018 Views: 1576 Comments: 0
document User gets “Login failed” message when attempting to login to DealerCONNECT from wiTECH
ISSUE SUMMARY User is unable to login to DealerCONNECT from wiTECH despite entering correct User ID, Password and Dealer Code.   DESCRIPTION User is unable to login to DealerCONNECT from wiTECH Diagnostic Application. User keeps getting “Login failed” message in...
20 Feb, 2018 Views: 17568 Comments: 0
document 2012-2013MY FF/PF (Fiat 500/ Dart) Fuel Tank Pressure Sensor Pressure and Fuel Tank Pressure Sensor Volts Read Incorrectly on wiTECH Data Display
VEHICLES: 2012-2013MY FF/PF (Fiat 500/ Dart) vehicles equipped with 8GMW. ECU: Powertrain Control Module (PCM) DESCRIPTION: With the current release of wiTECH, the data items “Fuel Tank Pressure Sensor Pressure” and “Fuel Tank Pressure Sensor Volts”...
20 Feb, 2018 Views: 1750 Comments: 0
document New “Network Check” feature in wiTECH Diagnostic Application
Description: Starting from version 14.02.56, a new feature called “Network Check” has been implemented in wiTECH. This feature can be accessed by selecting Help → Network Check option as depicted in the screenshot below: Normal ...
20 Feb, 2018 Views: 26319 Comments: 0
document wiTECH Diagnostic Application does not restart automatically after the “Close” button is pressed during “Restore BCM Proxi Configuration” procedure
DESCRIPTION During “Restore BCM Proxi Configuration” procedure, user will see the following message after the proxi configuration has been successfully programmed in the BCM: When the user clicks on “Close” button on this message window, the wiTECH Diagnostic Application may not...
20 Feb, 2018 Views: 4247 Comments: 0
document Flashing red light on VCI Pods and MicroPODs
Description: With previous versions of the wiTECH application if your laptop either lost network connection or powered down unexpectedly during the flash process you would be forced to initiate the process all over again. Starting from wiTECH 14.02, you will notice flashing...
20 Feb, 2018 Views: 9437 Comments: 0
document wiTECH 15.01.45 – Buttons, headers and menus are not displaying properly for French and Spanish users
Issue Summary: wiTECH Diagnostic Application headers and button labels are blank or appear as “null” for French and Spanish users after updating to 15.01.45. Description: If you have updated the wiTECH Application Software to version 15.01.45, you might see all the application...
20 Feb, 2018 Views: 13004 Comments: 0
document Converting a microPod from wiTECH 2.0 to wiTECH 1.0
DESCRIPTION Note: The wiTECH 2.0 Application has been deployed to only FCA-franchised dealers in the US and Canada. As of April 28, 2016, due to new registration requirements, a microPod device will no longer be compatible with wiTECH 1.0 after it is registered with wiTECH 2.0. Once a...
20 Feb, 2018 Views: 10243 Comments: 0
document wiTECH Diagnostic Application version 16.01 - Diesel CARB Readiness Status
wiTECH Diagnostic Application version 16.01 - Diesel CARB Readiness Status    SUMMARY Starting wiTECH Diagnostic Application version 16.01, Diesel CARB Readiness Status is viewable via the Misc Function/System Test screens. Vehicles Affected: 2014 – 2016...
20 Feb, 2018 Views: 7826 Comments: 0
document wiTECH 16.02 – Confirming wiTECH Release Version Information
DESCRIPTION Check the wiTECH Patch level by accessing About -> Version Information as shown in the screenshot below. The Patch Level must be at “16.02.11.p1” Note: Please note that wiTECH Diagnostic Application must have been updated to version 16.02.11 in order for the patch...
20 Feb, 2018 Views: 7114 Comments: 0
document "PC is out of compliance” pop-up displays when wiTECH Diagnostic Application launches on Windows XP machine
Issue Summary User sees “PC is out of compliance” pop-up when wiTECH Diagnostic Application launches on Windows XP machine Description If the user runs the wiTECH Diagnostic Application on a Windows XP machine, he/she will be alerted with a window pop-up stating “PC is out...
20 Feb, 2018 Views: 13613 Comments: 0
document How to upgrade wiTECH Application Software from version 13.03 and older to the latest version
Please follow the steps mentioned below to update wiTECH Diagnostic Application software from 13.03 or older version to the latest version: Start > All Programs >Software Updates Software Manager will prompt if an update is available for the wiTECH Diagnostic...
20 Feb, 2018 Views: 16696 Comments: 0
document wiTECH Diagnostic Application does not restart automatically after the “Close” button is pressed during “Restore Vehicle Configuration” procedure
DESCRIPTION During “Restore Vehicle Configuration” procedure, user will see the following message after the vehicle configuration programmed successfully: When the user clicks on “Close” button on this message window, the wiTECH Diagnostic Application may not restart...
20 Feb, 2018 Views: 6958 Comments: 0
document TechTOOLS Login Application Changes
TechTOOLS Login Application Changes Effective December 3, 2016 – due to the new FCA ICT security requirements, TechTOOLS will require to enter your DealerCONNECT login credentials in order to access the application. The following window will appear when TechTOOLS is...
20 Feb, 2018 Views: 3180 Comments: 0