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  • Error message: "ssl peer unverified exception"
    This error message indicates that there is a proxy on the network that has not been entered into the network settings on the StarSCAN or the StarMOBILE Desktop Client.

    To check proxy settings open a browser to the internet > Tools> Internet Options > Connections > LAN Settings > Proxy server
    Confirm the port and the whole address (case sensitive)

    For the StarSCAN open the appropriate network connection settings type and scroll to proxy and enter the information. (Most do not have a username and password.)

    For the StarMOBILE Desktop Client launch the Desktop Client when connected to a StarMOBILE
    Select the network connection icon in the upper right hand corner per the PC connection type (ie. wired, wireless)
    Scroll to Proxy settings and enter the appropriate information for port and address