DCCTools :: Knowledgebase
Search:     Advanced search

wiTECH and the Dealer Network: Important Information About Making Changes to Your Network

Article ID: 81
Last updated: 10 Oct, 2013

Please be aware that changes made to the dealer network can adversely affect the wiTECH Network. Examples of these types of network changes include but are not limited to:

  • Installation of new equipment/devices (servers, routers, switches)
  • New Internet service or network management companies
  • Changes to network information, particularly DNS addresses and IP range changes


  • When the wiTECH System was installed, an IP address range was allocated to the system for use with the tools and PCs associated with the system. 
  • If other devices use one of the IP addresses that are allocated to the wiTECH System, it will cause communication problems and could result in the inability to perform diagnostics.



  • We strongly recommend that you make changes to your network with the assistance and guidance of a network professional. 
  • To avoid conflicts or interruptions to your network connectivity, please request that your IT administrator call the wiTECH Help Desk (1-888-wiTECH-1 / 1-888-948-3241) before implemeting changes to your network so they can arrange any required changes in tandem with the wiTECH Premium Support Help Desk. 
  • wiTECH Help Desk agents can provide network consulting and PC management services that pertain to or directly impact the wiTECH Network.
  • Proactively engaging the wiTECH Help Desk will help minimize mistakes that are costly to the dealership and can result in frustration with our network-based diagnostic tools.

Article ID: 81
Last updated: 10 Oct, 2013
Revision: 1
Views: 6831
Comments: 0
Posted: 04 Jan, 2010 by Lieber T.
Updated: 10 Oct, 2013 by Merriam L.
This article was:   Helpful | Not helpful
Prev   Next
wiTECH and the Dealer Network: Network Concepts     wiTECH and the Dealer Network: Additional Wireless Networks