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microPod Warranty Replacement Changes for NAFTA Region

Article ID: 518
Last updated: 11 Aug, 2015

With the introduction of wiTECH 2.0, the microPod II has become the standard for performing vehicle diagnostics at a lower cost than the VCI Pod.

Starting Q2 2015, the microPod will have a standard 1-year warranty from the date shipped. If your microPod is out of warranty, it cannot be repaired or replaced.

As of Q2 2015, the process to replace your microPod under the standard warranty will be:

  1. Contact the wiTECH Premium Support Help Desk for technical troubleshooting.
  2. If it is determined to be a hardware issue, follow instructions on the “microPod Warranty Return Form.” Customer is responsible for shipping charges.The return must be shipped with a valid traceable tracking number.
  3. The day the Repair Depot receives the returned device, they will ship the replacement by the next business day via UPS Ground.

NOTE: Physical damage is not covered under the warranty process.

Article ID: 518
Last updated: 11 Aug, 2015
Revision: 7
Views: 6923
Comments: 0
Posted: 20 Feb, 2015 by Maynard R.
Updated: 11 Aug, 2015 by KB Update K.
This article was:   Helpful | Not helpful
Attached files
file microPOD Warranty Return Form Version 1.4.pdf (594 kb)

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