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wiTECH Tools Hardwire workaround options when wireless connection issues are present

Article ID: 492
Last updated: 17 Jun, 2014

Description:

Dealer is unable to use the wiTECH Diagnostic tools with a wireless connection. The procedures listed below are to be used as a workaround when wireless issues are present or there is an equipment failure.

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Procedure:

For a temporary workaround, the dealer can make a network connection with any one of the following options.

Note: When connecting to a network other than wiTECH, you must be sure you have access to all of the required sites to perform diagnostics. This can be confirmed by using the Network Check utility located inside the wiTECH Application > Help > Network Check.

Please review the following wiTECH Knowledgebase Article link about the Network Check Feature: http://kb.dcctools.com/index.php?View=entry&EntryID=450

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Resolution:

Dealer would need to locate an Ethernet cable that is long enough to make a network connection from the wiTECH Access Gateway or an alternate network drop to the laptop.

It is highly recommended that the dealer purchases a 25 to 50 foot Ethernet cable depending on dealership layout and keep it handy to use whenever it is needed. The options are as follows:

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Option: 1

Hardwire to wiTECH Network

Connect Ethernet cable from the wiTECH Access Gateway patch panel ports (2 thru 4) or port (6) to Laptop; from the Laptop connect either a VCI Pod or a microPod via USB as shown in the picture below:

Option: 2

Hardwire to Dealer network

Connect Ethernet cable from a network drop in the service repair area to Laptop; from the Laptop connect either a VCI Pod or a microPod via USB as shown below:

Option: 3

Connect to an alternate wireless network

Connect to an alternate wireless network with in the dealer; from the Laptop connect either a VCI Pod or a microPod via USB as shown below:  

If further assistance is needed in using one of these workaround options, please contact your network administrator and or the wiTECH Premium Support Help Desk by emailing witechsupport@dcctools.com or calling 1-888-wiTECH-1 (1-888-948-3241).

Article ID: 492
Last updated: 17 Jun, 2014
Revision: 3
Views: 12455
Comments: 0
Posted: 17 Jun, 2014 by Maynard R.
Updated: 17 Jun, 2014 by Maynard R.
This article was:   Helpful | Not helpful
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