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How to report missing DTC-based Service Diagnostic Procedure Information

Article ID: 490
Last updated: 20 May, 2014

DESCRIPTION

The Diagnostic Trouble Codes (DTCs) that are displayed in the wiTECH Diagnostic Application are being reported by the ECU indicating a condition occurring on the vehicle.  The service diagnostic procedure information for clearing the active DTCs can be found in TechCONNECT Application under DealerCONNECT  ->  Service Tab -> Repair Information section.

A

PROCEDURE/RESOLUTION

If you do not find the service diagnostic procedure information for an active DTC in “Service Info” tab and in TechCONNECT Search, please follow the steps listed below to report the missing DTCs:

  1. Login to DealerCONNECT and Navigate to Service > TechCONNECT
  2. Select the Feedback link at the top of the TechCONNECT Page as shown in the picture below:

  1. The window below will open
  2. Technicians should enter the specific DTCs, the vehicle VIN and any pertinent information under the TechCONNECT Page Comments section.

  1. Complete the Ratings and indicate if you would like to be contacted and select Submit.
  2. This information goes directly to the appropriate group that can provide the most accurate and quickest response regarding your missing DTC information.

NOTE: Missing DTC Service Diagnostic Procedure Information is NOT a wiTECH Application issue.

For more information regarding missing DTC Service Diagnostic Procedures, please contact DealerCONNECT Helpdesk at 1-800-374-4040 and request a ticket with the TechCONNECT Group.

Article ID: 490
Last updated: 20 May, 2014
Revision: 3
Views: 2539
Comments: 0
Posted: 20 May, 2014 by Maynard R.
Updated: 20 May, 2014 by Maynard R.
This article was:   Helpful | Not helpful
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