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Wiring Diagrams Not Loading/Rendering

Article ID: 486
Last updated: 15 Apr, 2015

ISSUE SUMMARY: Wiring Diagrams Not Loading / Rendering                   

DESCRIPTION:

  • Users may experience
    • Slowness or no rendering of wiring diagrams, component details, and location views through the application launched from TechCONNECT.
    • Table of Content (ToC) may not load or application may display error: 
      • “The application has encountered an error. For assistance, please call the Help Desk at 1-888-wiTECH-1.”
    • Look for keywords of dealer personal reporting issues about not being able to load wiring diagrams for any vehicles 2010 or newer.
    • Any 2009 and previous vehicles should be directed to the TechCONNECT HD at 800.374.4040 (US and Canada).

NOTE: The following OS/browser combinations are supported for DealerCONNECT:

  • Windows 7 Professional: 32-bit/64bit with IE9, IE10 using the 32-bit built-in browser

PROCEDURE:

  • A higher performance version of the wiring application (identical in features and content) exists at https://wiring.dcctools.com. AKA Wiring Diagram External Site.
  • If you are experiencing performance issues, we recommend you use this equivalent website which accepts the same login credentials as DealerCONNECT.

NOTE: External site vehicle information and application features are updated more frequently than TechCONNECT application.

NOTE: The External site supports all major browsers including IE, Chrome, Firefox, & Safari.

POLICY:

  • The DealerCONNECT Help Desk (1-800-374-4040 for US and Canada) provides assistance with viewing issues in the TechCONNECT and Service Information application 2009MY or older platforms. 
  • The Wiring Help Desk provides assistance with application and data issues with the New Wiring Diagram Application covering 2010MY and newer platforms. 
  • NOTE: The following OS/browser combinations are supported for wiring diagram usage:
    • Windows 7 Professional: 32-bit/64bit with IE9, or newer using the 32-bit built-in browser
    • Windows XP Professional: IE8 with Adobe SVG Viewer plugin version 3.03. 
 

* Microsoft no longer supports Windows XP, troubleshooting support is not provided to Windows XP machines with OS errors.

Article ID: 486
Last updated: 15 Apr, 2015
Revision: 2
Views: 6466
Comments: 0
Posted: 09 Apr, 2014 by Merriam L.
Updated: 15 Apr, 2015 by Maynard R.
This article was:   Helpful | Not helpful
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Unable to View Wiring Diagram or Service Information     Chrysler J2534 Application