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How to install the wiTECH Diagnostic Application for the first time

Article ID: 471
Last updated: 26 Jul, 2016

DealerCONNECT Users (New PCs Only):

DealerCONNECT users can now download the wiTECH application from a secured website. This improvement will allow you to access the application as a self-service process. 

  1. Log into DealerCONNECT.
  2. Navigate to Service
  3. Scroll down to the Service Tools & Equipment box
    • Select wiTECH Information

  1. Click Legacy Tools
  2. Review the wiTECH Software Installer Instructions document.
  3. Before installing wiTECH, please be sure that you have installed the required dependent Software:
    • Adobe AIR:

Adobe AIR Software can be downloaded and installed by accessing the following link:

                      http://get.adobe.com/air

       4. Select the wiTECH Software Installer link. See the screenshot below:

     

      5. Click Save -> Save as to save to a desired location and then Run to download and install the wiTECH Installer application.

  1. Once the wiTECH Software Installer has been successfully installed, Software Manager will open and provide the option to install the current release of the wiTECH Diagnostic Application.

All Other Users

  • Please note that an active support bundle is required to receive the wiTECH Diagnostic Application.
  • To request a link for the wiTECH Diagnostic Application, create an account, or inquire about wiTECH Products please email us at witechsupport@dcctools.com.
  • Requests for the wiTECH Diagnostic Application are processed by email only.
  1. Please provide the following information in your email to witechsupport@dcctools.com to receive the wiTECH Diagnostic application. (Failure to follow these steps will delay your request.)
    • Subject line: Requesting the wiTECH Diagnostic Application Link
    • Dealer Code or wiTECH Account Number:
    • First and last name:
    • Position at dealer:
    • Phone Number:
  2. wiTECH Premium Support Help Desk will send a return email with the following:
    • wiTECH Diagnostic Application Download Link
      • Please note: The link will ONLY be valid for 72 hours and/or 3 downloads.
    • A list of the required software programs for installing the wiTECH Diagnostic Application
    • Installation instructions

Additional Information

  • PC Specifications are located at wiTECH Requirements, Article 103.  
  • Administrative privileges are required to install the wiTECH Diagnostic Application.
Article ID: 471
Last updated: 26 Jul, 2016
Revision: 10
Views: 42747
Comments: 0
Posted: 17 Mar, 2014 by Maynard R.
Updated: 26 Jul, 2016 by KB Update K.
This article was:   Helpful | Not helpful
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