DCCTools :: Knowledgebase
Search:     Advanced search

TechTOOLS System Date Error unable to connect to any server

Article ID: 466
Last updated: 16 Nov, 2015

DESCRIPTION

Some TechCONNECT PC’s may have their system date set incorrectly.

Note: If system date is not set to current date TechTOOLS may cause installation failures.

PROCEDURE

To check that system date is correct complete the following:

  • Position the mouse pointer over the system task bar located at bottom of screen.
  • Activate menu option by right clicking on the task bar.
  • Select the Adjust Date/Time option from the popup menu.
  • Adjust Date & Time accordingly and select the OK button.

Complete the following steps if timeout dialog message window with error “Unable to Connect to any Server” is received when launching the TechTOOLS application:

  • Re-login to DealerCONNECT
  • Select Service Tab
  • From Repair, select TechTOOLS application
  • Select Grant Always when prompted by Java Plug-In Security Warning popup Screen
  • Ensure correct proxy settings are entered before continuing

Note:

 In most cases the “Grant Always” selection will allow successful TechTOOLS installation, and avoid the need for sending a re-image kit.

NOTE: TechTOOLS is NOT supported on the Windows 10 Operating System.

Article ID: 466
Last updated: 16 Nov, 2015
Revision: 3
Views: 16362
Comments: 0
Posted: 25 Feb, 2014 by Maynard R.
Updated: 16 Nov, 2015 by KB Update K.
This article was:   Helpful | Not helpful
Prev   Next
TechTOOLS Login Application Changes     How to check and temporarily stop firewall software