The following is a list of common troubleshooting steps that should be followed when diagnosing the Co-Pilot
- Launch TechTOOLS
- If TechTOOLS does not launch review public KB 438.
- Make sure the cable has been properly connected to the Serial Port (COM1) of the PC as well as the Co-Pilot side.
- Make sure COM port has been configured to use with Copilot in TechTOOLS Application.
Note: This can be checked by selecting the Device Options menu.
- Make sure the power cable to the Co-Pilot has been connected properly to the power supply and the power supply has been turned on.
- Make sure there are no loose connections in all attached cabling (insure all connections are secure).
- Check to see if both green and red lights are blinking continuously on the Co-Pilot.
- Make sure the Co-Pilot software has been updated to the latest version.
- To check go to Device Options, select Device Update and select Co-Pilot from the list of tools. Check and see what the available version and current versions are. If different software should be updated.
- If you have problem while creating recording in the Co-Pilot, make sure you use the right cable. Please refer to the Co-Pilot Cable Chart for cable requirements.
Note: The Co-Pilot Cable Chart can be accessed by going to the Templates Tab and clicking on the Co-Pilot Cable Chart button.
If further details are required please refer to knowledge base article: Co-Pilot Frequently Asked Questions http://kb.dcctools.com/index.php?View=entry&EntryID=139