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wiTECH Diagnostic Application Prevents/Warns the User that the Device Is Not Registered Even Though It Is Registered

Article ID: 451
Last updated: 08 Jul, 2015

DESCRIPTION

Users with currently registered devices may receive the Registration Required/Warning pop-up message as depicted in the screenshots below despite their device is registered:

NOTE: Network access to dcctools.com and all of its sub-domains as trusted sites is required for the users of wiTECH Diagnostic Application.

The primary reason for wiTECH Application displays the “Not registered” warning for a device that has already been registered is that the PC/Laptop connected to the registered device does not have access to the dcctools.com web domain and all of its sub-domains.

PROCEDURE

Users can check to see whether they have all the required web-sites access from their network by utilizing the new “Network Check” feature within the latest wiTECH Diagnostic Application release version 14.02.56. The PC is required to have access to the following web-sites:

 http://www.akamai.com

 http://www.dcctools.com

 https://licensing.fno.dcctools.com

 https://update.fnc.dcctools.com/ping.asp

 https://dealerconnect.chrysler.com

 http://akamai-public.dealerconnect.chrysler.com.edgesuite.net/

 https://www.dcctools.com:8443/witechApp/index.jsp

http://fcawitech.com/

 

For more information on how to use the “Network Check” feature, please review the wiTECH Knowledgebase article “New “Network Check” Feature in wiTECH Diagnostic Application” by accessing the following link: http://kb.dcctools.com/index.php?View=entry&EntryID=450

If your PC has access to all the required web-sites and you are still seeing registration error/warning, please Contact the wiTECH Help Desk at 1-888-wiTECH-1 /888-948-3241 or email witechsupport@dcctools.com for further assistance with this issue.

Article ID: 451
Last updated: 08 Jul, 2015
Revision: 11
Views: 62078
Comments: 0
Posted: 28 Jan, 2014 by Maynard R.
Updated: 08 Jul, 2015 by KB Update K.
This article was:   Helpful | Not helpful
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wiTECH 14.02.56 – Bluetooth devices paired through Windows do...     New “Network Check” feature in wiTECH Diagnostic Application