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TechTOOLS Application will not launch from DealerCONNECT

Article ID: 438
Last updated: 11 Apr, 2017

Description:

User is unable to launch TechTOOLS Application from DealerCONNECT -> Service Tab -> Service Tools & Equipment. When the user clicks on TechTOOLS link, the following error (see the screenshot below) is encountered:

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Overview:

The PC/Laptop may have been installed with multiple Java versions as shown in the screenshot below that may have corrupted the Java Plugin settings for Internet Explorer browser.

If your PC/Laptop has been installed with a single version of Java, the Java plugin settings may have corrupted as well due to unknown reasons that could cause issue with launching TechTOOLS Application from DealerCONNECT.

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How to fix this issue:

  •  If the wiTECH Diagnostic Application is installed on this machine and wiTECH Server in the Windows System Tray says “wiTECH Server – Started”, quit the wiTECH Server by selecting “Quit” option when you do mouse right-click on the “wiTECH Server” icon in the System Tray.

See the screenshot below:      

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  •  Uninstall all the existing versions of Java installed on the machine. This can be done by accessing Start -> Control Panel -> Add or Remove Programs (on a Windows XP machine) or Control Panel à Programs -> Programs and Features (on Windows 7 machine).  Make sure all the Internet browser windows are closed before uninstalling Java versions. See the screenshot below:

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  • Once all the Java versions are uninstalled, please restart your computer.
  • Once the computer is restarted, locate the “Java” folder under C:\Program Files (on Windows XP) and C:\Program Files (x86) (on Windows 7) and delete “Java” folder.

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  • Download and install the latest 32-bit Java version from java.com

  • Once Java is installed, login to DealerCONNECT and click on TechTOOLS link under Service Tab -> Service Tools & Equipment.

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Contact the wiTECH Help Desk at 1-888-wiTECH-1 /888-948-3241 or email witechsupport@dcctools.com if you need further assistance on this issue.

NOTE: TechTOOLS is NOT supported on the Windows 10 Operating System.

Article ID: 438
Last updated: 11 Apr, 2017
Revision: 3
Views: 9936
Comments: 0
Posted: 09 Jan, 2014 by Maynard R.
Updated: 11 Apr, 2017 by KB Update K.
This article was:   Helpful | Not helpful
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