DCCTools :: Knowledgebase
Search:     Advanced search


Article ID: 430
Last updated: 29 Sep, 2014

This article applies to Dealerships in the Europe, Middle East, and Africa regions supported by the ACTIA Help Desk who have unregistered diagnostic tools such as wiTECH VCI Pod and StarMOBILE. Upon using wiTECH with an unregistered tool, users will see a pop up message similar to: “Warning!! The {your device-type} you are connecting to is not registered".


If you received a warning in Chrysler wiTECH stating that your device is not registered, please follow the instructions below to register your dealership's diagnostic tools for use with Chrysler wiTECH.  Failure to register will result in wiTECH not being allowed to run with your diagnostic tools!


The dealership service manager should email the entire list of diagnostic tools serial numbers in the dealership to witechsupport@dcctools.com. This will allow the registration of ALL dealership diagnostic tools at once. The email must include the following:

Subject Line:     "wiTECH Diagnostic Tool Registration"

Include in Body of Email:

  • Dealer Code
  • Country
  • Service Manager Name
  • Service Manager Phone
  • Diagnostic Tool Serial Numbers:
    • VCI Pod (WVP-xxxxx located on the bottom of the device)
    • StarMOBILE (Cxxxx-xxxxx located on the bottom of the system status screen or on the tool belt loop)
    • microPOD (WFP-xxxxx located on the back of the device along the barcode)

When the diagnostic tools have been registered, Chrysler wiTECH users will no longer receive the pop-up warning about an unregistered diagnostic tool.

Please note: This process can take up to 48 hours to be completed.

Article ID: 430
Last updated: 29 Sep, 2014
Revision: 2
Views: 85884
Comments: 0
Posted: 10 Dec, 2013 by Maynard R.
Updated: 29 Sep, 2014 by Lieber T.
This article was:   Helpful | Not helpful
Prev   Next
Device Registration     How To Register Diagnostic Tools (CHRYSLER SUPPLIER AND...