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How To Register Diagnostic Tools (FLEET AND AFTERMARKET ONLY)

Article ID: 429
Last updated: 23 Apr, 2014

This article applies to fleet and aftermarket users who have unregistered diagnostic tools such as wiTECH VCI Pod and StarMOBILE. Upon using wiTECH with an unregistered tool, users will see a pop up message similar to “Warning!! The {your device-type} you are connecting to is not registered".

DESCRIPTION:

May 3, 2014 is the target date for the registration of all wiTECH diagnostic tools.  We continue to see a wide variety of tool configurations presently in the field, some of which do not meet minimum wiTECH standards.  We will extend temporary licenses to aftermarket tool users to allow them to continue to use their particular tool configurations for 6 months from the date the license was issued.  To receive this temporary license, aftermarket facilities must register their facility and tool configuration with the wiTECH Premium Support Help Desk.

During this extension period, Chrysler will be finalizing development on a variety of licensing and support options to make all tool configurations brought to Chrysler and wiTECH standards.  Aftermarket facilities may be required to purchase additional tools to meet the minimum requirements set forth by Chrysler and wiTECH.

If you received a warning in wiTECH stating that your device is not registered, please follow the instructions below to register your diagnostic tools.  Failure to register will result in wiTECH not being allowed to run with your diagnostic tools!

PROCEDURE:

The person responsible for your diagnostic tools should email the wiTECH Premium Support Help Desk at witechsupport@dcctools.com with their entire list of Chrysler diagnostic tools (wiTECH Pod, StarMOBILE). This will allow the registration of ALL diagnostic tools at once. The email should include the following, or there may be a delay in registering the devices:

EMAIL CONTENTS
Subject Line: "wiTECH Diagnostic Tool Registration"

Include in Body of Email:

  • wiTECH Account Number
  • Contact Name
  • Contact Phone
  • Diagnostic Tool Serial Numbers:
    • VCI Pod (WVP- xxxxx located on the bottom of the device)
    • StarMOBILE (Cxxxx-xxxxx located on the bottom of the system status screen or on the tool belt loop)

When the diagnostic tools have been registered, wiTECH users will no longer receive the pop-up warning about an unregistered diagnostic tool.

Please note: This process can take up to 48 hours to be completed. 

Article ID: 429
Last updated: 23 Apr, 2014
Revision: 6
Views: 24373
Comments: 0
Posted: 10 Dec, 2013 by Maynard R.
Updated: 23 Apr, 2014 by Maynard R.
This article was:   Helpful | Not helpful
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