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Article ID: 428
Last updated: 20 Feb, 2018

This article applies to internal Chrysler corporate users or suppliers who have unregistered diagnostic tools such as wiTECH VCI Pod, StarMOBILE and microPOD. Upon using wiTECH with an unregistered tool, users will see a pop up message similar to “Warning!! The {your device-type} you are connecting to is not registered".


If you received a warning in wiTECH stating that your device is not registered, please follow the instructions below to register your dealership's diagnostic tools.  Failure to register will result in wiTECH not being allowed to run with your diagnostic tools!


You should email the wiTECH Premium Support Help Desk at support@witechtools.com with your entire list of diagnostic tools (wiTECH Pod, StarMOBILE, microPOD) that you are responsible for. This will allow the registration of ALL of your diagnostic tools at once. The email should include the following, or there may be a delay in registering the devices:

Subject Line:     "wiTECH Diagnostic Tool Registration"

Include in Body of Email:

  • wiTECH Account Number
  • Contact Name
  • Contact Phone
  • Diagnostic Tool Serial Numbers:
    • VCI Pod (WVP-xxxxx located on the bottom of the device)
    • StarMOBILE (Cxxxx-xxxxx located on the bottom of the system status screen or on the tool belt loop)
    • microPOD (WCP-xxxxx or WSP-xxxxx or WMP-xxxxx located on the back of the device along the barcode)

When the diagnostic tools have been registered, wiTECH users will no longer receive the pop-up warning about an unregistered diagnostic tool.

Please note: This process can take up to 48 hours to be completed.

Article ID: 428
Last updated: 20 Feb, 2018
Revision: 2
Views: 23689
Comments: 0
Posted: 10 Dec, 2013 by Maynard R.
Updated: 20 Feb, 2018 by KB Update K.
This article was:   Helpful | Not helpful
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