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"wiTECH Server Not Found" - wiTECH Server Icon Displays Green
After installing wiTECH 14.02 you may see the “wiTECH Server Not Found” message when you launch wiTECH Diagnostic Application, window as shown in the screenshot below, but the wiTECH Server icon is displayed green in the system tray.
wiTECH Release 14.02.56 includes wiTECH Diagnostic Engine (WDE) that utilizes Erlang software for specific aspects of a wiTECH Diagnostic Application. Note: PC protection software may cause issues with the installation of wiTECH 14.02. So, if your PC has been installed with any Anti-virus/Firewall/Anti-malware software, it is preferred to disable them before you begin installing wiTECH 14.02 Software. Please contact your IT Systems Admin if you need assistance on how to disable the Anti-virus/Firewall/Anti-malware software.
wiTECH Server and WDE
Navigate to Start > Task Manager > Processes > The wiTECH Server and WDE require the following processes to be running under the System, so all users have access:
If the wiTECH Server is green, but the wiTECH Application displays “wiTECH Server not found”, please follow the steps listed below:
4. If the above steps did not resolve your issue, please follow the steps outlined below:
5. Contact the wiTECH Help Desk at 1-888-wiTECH-1 /888-948-3241 or email email@example.com for further assistance. We will schedule a support to call to assist you.