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"wiTECH Server Not Found" - wiTECH Server Icon Displays Green

Article ID: 413
Last updated: 27 Jan, 2014

DESCRIPTION:

After installing wiTECH 14.02 you may see the “wiTECH Server Not Found” message when you launch wiTECH Diagnostic Application, window as shown in the screenshot below, but the wiTECH Server icon is displayed green in the system tray.

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Overview:

wiTECH Release 14.02.56 includes wiTECH Diagnostic Engine (WDE) that utilizes Erlang software for specific aspects of a wiTECH Diagnostic Application. Note: PC protection software may cause issues with the installation of wiTECH 14.02. So, if your PC has been installed with any Anti-virus/Firewall/Anti-malware software, it is preferred to disable them before you begin installing wiTECH 14.02 Software. Please contact your IT Systems Admin if you need assistance on how to disable the Anti-virus/Firewall/Anti-malware software.


Top reasons why wiTECH Diagnostic Application displays “wiTECH Server NOT found” though the wiTECH Server green icon is displayed in the system tray:

  1. Corrupted Erlang or Microsoft Visual C++ 2010 (x86) installation
  2. Erlang service has crashed, or is not starting

wiTECH Server and WDE  

Navigate to Start > Task Manager > Processes > The wiTECH Server and WDE require the following processes to be running under the System, so all users have access:

    1. wiTECH_monitor.exe
    2. wiTECH_server.exe
    3. wiTECH_wde.exe

If the wiTECH Server is green, but the wiTECH Application displays “wiTECH Server not found”, please follow the steps listed below:


  1. Right-click on the wiTECH Server Icon and select "Quit"

 

  1. Restart the wiTECH Server by going to All Programs > wiTECH > wiTECH Server
  2. Remove and Reinstall Erlang:

  • Navigate to Control Panel -> Add/Remove Programs (Windows XP) or Control Panel -> Programs -> Programs and Features (Windows 7) and uninstall the “Erlang OTP R14B03 (5.8.4.2)”
  • Confirm the Erlang folder erl5.8.4.2 has also been removed. Please make sure you do not see the folder named “erl5.8.4.2“ under “C:\Programs Files” or “C:\Program Files (x86)”.
  • Repair the wiTECH Diagnostic Application 14.02.56. To know “How to repair the wiTECH Diagnostic Application”, please access the following wiTECH Knowledgebase article link:

    http://kb.dcctools.com/index.php?View=entry&EntryID=447

  4.    If the above steps did not resolve your issue, please follow the steps outlined below:

  • Open command prompt and go to “Users” directory under “c:” drive and then change the directory to your windows username folder and run the command “systeminfo > systeminfo.txt”. Please see the screenshot below for reference:


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  • Email to witechsupport@dcctools.com by attaching the systeminfo.txt file and by keeping the subject line of the email as “PC Configuration Info”. The systeminfo.txt file can be found in your windows username folder under c:\Users folder.

 

5.  Contact the wiTECH Help Desk at 1-888-wiTECH-1 /888-948-3241 or email witechsupport@dcctools.com for further assistance. We will schedule a support to call to assist you.

Article ID: 413
Last updated: 27 Jan, 2014
Revision: 1
Views: 14417
Comments: 0
Posted: 23 Aug, 2013 by Lieber T.
Updated: 27 Jan, 2014 by Maynard R.
This article was:   Helpful | Not helpful
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