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Article ID: 409
Last updated: 28 May, 2015

This article applies to Dealerships using wiTECH Premium Support who have unregistered diagnostic tools such as wiTECH VCI Pod, StarMOBILE, and microPOD. Upon using wiTECH with an unregistered tool, users will see a pop up message similar to: “Warning!! The {your device-type} you are connecting to is not registered".


If you received a warning in wiTECH stating that your device is not registered, please follow the instructions below to register your dealership's diagnostic tools.  Failure to register will result in wiTECH not being allowed to run with your diagnostic tools!


An appropriate dealership representative (service manager, IT representative, etc) should login to www.witechsystem.com. The username is the dealer code. If the dealership representative is unable to remember password, they should click the “Forgot Password” link.  A password reset email will be sent to the email address used to create the wiTECH account. For trouble logging in please email the wiTECH Premium Support Help Desk at witechsupport@dcctools.com

Once logged into the Portal, perform the following steps:

1.     Select Manage Assets

2.     Select Register Equipment

3.     Type in serial number of device

4.     Click save 

*If unable to register device, please contact wiTECH Premium Support Help Desk at witechsupport@dcctools.com.

Subject Line:     "wiTECH Diagnostic Tool Registration"

Include in Body of Email:

  • wiTECH Account Number
  • Contact Name
  • Contact Phone
  • Diagnostic Tool Serial Numbers:
    • VCI Pod (WVP-xxxxx located on the bottom of the device)
    • StarMOBILE (Cxxxx-xxxxx located on the bottom of the system status screen or on the tool belt loop)
    • microPOD (WCP-xxxxx or WSP-xxxxx or WMP-xxxxx located on the back of the device along the barcode)

When the diagnostic tools have been registered, Chrysler wiTECH users will no longer receive the pop-up warning about an unregistered diagnostic tool.

Article ID: 409
Last updated: 28 May, 2015
Revision: 3
Views: 91605
Comments: 0
Posted: 06 Aug, 2013 by -- .
Updated: 28 May, 2015 by Maynard R.
This article was:   Helpful | Not helpful
Attached files
file 诊断仪器注册提示.pdf (155 kb)

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