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Network Changes and/or New Network Equipment

Article ID: 371
Last updated: 16 Oct, 2013

DESCRIPTION:

Dealership plans on making network changes or adding new network equipment.

Examples of changes to the dealership’s network infrastructure include:

  • ISP (Internet service provider)
  • Default Gateway (New router)
  • DNS
  • Subnet
  • Physical location of the wiTECH Access Gateway

The wiTECH Diagnostic Equipment relies on the dealership’s infrastructure and any changes made without contacting the wiTECH Premium Support Help Desk first could result in ALL the wiTECH Diagnostic Equipment to NOT FUNCTION as intended.

 

SOLUTION:

  • The dealership’s Network Administrator should be aware of the wiTECH Network information and contact the wiTECH Premium Support Help Desk before making any changes.
  • This is to determine if the wiTECH Network will also need a reconfiguration to reflect the new dealership changes.

Reconfiguration of the wiTECH Network is typically performed by appointment only to minimize any downtime that might occur during the network changes.

Please contact the wiTECH Premium Support Help Desk via phone at 1-888-wiTECH-1 (1-888-948-3241) or email (witechsupport@dcctools.com) prior to making any changes and to schedule an appointment if necessary.

Article ID: 371
Last updated: 16 Oct, 2013
Revision: 1
Views: 2979
Comments: 0
Posted: 01 Apr, 2013 by -- .
Updated: 16 Oct, 2013 by Merriam L.
This article was:   Helpful | Not helpful
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