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document TechTOOLS Login Application Changes
TechTOOLS Login Application Changes Effective December 3, 2016 – due to the new FCA ICT security requirements, TechTOOLS will require to enter your DealerCONNECT login credentials in order to access the application. The following window will appear when TechTOOLS is...
01 Dec, 2016 Views: 2703 Comments: 0
document TechTOOLS System Date Error unable to connect to any server
DESCRIPTION Some TechCONNECT PC’s may have their system date set incorrectly. Note: If system date is not set to current date TechTOOLS may cause installation failures. PROCEDURE To check that system date is correct complete the following: Position the mouse pointer over...
16 Nov, 2015 Views: 16865 Comments: 0
document How to check and temporarily stop firewall software
DESCRIPTION The following procedure is intended for troubleshooting purposes only. If firewall software is found to be the cause of TechTOOLS not operating correctly, please refer the problem to the local system coordinator for additional support, and possible firewall re-configuration. ...
16 Nov, 2015 Views: 3741 Comments: 0
document When flashing DRBIII error shows there is not enough available space
DESCRIPTION End user is trying to flash a vehicle and receiving a message: "Select fewer flashes since total size of the select flashes exceeds the available space in the device. Then in the bottom left hand corner it will show: "256k of 0k is being used" (256 could be a different number...
24 Feb, 2014 Views: 4093 Comments: 0
document TechTOOLS Application will not launch from DealerCONNECT
Description: User is unable to launch TechTOOLS Application from DealerCONNECT -> Service Tab -> Service Tools & Equipment. When the user clicks on TechTOOLS link, the following error (see the screenshot below) is encountered: D   D Overview: The...
11 Apr, 2017 Views: 11463 Comments: 0
document Release Notes - TechTOOLS upgrade for Windows 7 (32 bit/64 bit) and Windows 8 Operating Systems
TechTOOLS application software and National Instruments drivers have been upgraded to work on Windows 7 32bit/64 bit and Windows 8 operating systems. Here is the list of changes/updates we have included in this update and these changes are targeted ONLY for Windows 7/Windows...
16 Nov, 2015 Views: 7287 Comments: 0
document How to download and install the new National Instruments drivers for TechTOOLS Application on Windows 7 (32 bit/64 bit) and Windows 8 Operating Systems
The National Instruments drivers have been upgraded in order to comply with Windows 7 (32 bit/64 bit) and Windows 8 Operating Systems. Before being installing the new National Instruments drivers, please make sure that no previous installation of National Instruments drivers is...
16 Nov, 2015 Views: 16559 Comments: 0
document TechTOOLs Reads "DRB III Not Connected"
Case Verification: With the DRB III connected to the GPIB cable TechTOOLS displays "Device Status: DRB Not Connected" Models Affected: AB - Ram Van/Wagon DH - Ram Pickup HD KJ - Liberty PL - Neon WJ - Grand Cherokee ...
11 Oct, 2013 Views: 10464 Comments: 0
document TechTOOLS Memory Card update error is received
DESCRIPTION The following memory cards are used with the DRBIII (Diagnostics Readout Box): Supercard 1 Supercard 2 Sebring Stratus 2 Door (ST22) Dodge Sprinter NAFTA Crossfire If error message is received while updating any of the above cards then the following...
24 Feb, 2014 Views: 3135 Comments: 0
document Co-Pilot Troubleshooting Steps
DESCRIPTION The following is a list of common troubleshooting steps that should be followed when diagnosing the Co-Pilot   PROCEDURE Launch TechTOOLS If TechTOOLS does not launch review public KB 438. Make sure the cable has been properly...
19 Aug, 2014 Views: 3530 Comments: 0

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