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document TechTOOLS Login Application Changes
TechTOOLS Login Application Changes Effective December 3, 2016 – due to the new FCA ICT security requirements, TechTOOLS will require to enter your DealerCONNECT login credentials in order to access the application. The following window will appear when TechTOOLS is...
20 Feb, 2018 Views: 3180 Comments: 0
document TechTOOLS System Date Error unable to connect to any server
DESCRIPTION Some TechCONNECT PC’s may have their system date set incorrectly. Note: If system date is not set to current date TechTOOLS may cause installation failures. PROCEDURE To check that system date is correct complete the following: Position the mouse pointer over...
17 Jan, 2018 Views: 17192 Comments: 0
document How to check and temporarily stop firewall software
DESCRIPTION The following procedure is intended for troubleshooting purposes only. If firewall software is found to be the cause of TechTOOLS not operating correctly, please refer the problem to the local system coordinator for additional support, and possible firewall re-configuration. ...
17 Jan, 2018 Views: 4110 Comments: 0
document When flashing DRBIII error shows there is not enough available space
DESCRIPTION End user is trying to flash a vehicle and receiving a message: "Select fewer flashes since total size of the select flashes exceeds the available space in the device. Then in the bottom left hand corner it will show: "256k of 0k is being used" (256 could be a different number...
24 Feb, 2014 Views: 4441 Comments: 0
document TechTOOLS Application will not launch from DealerCONNECT
Description: User is unable to launch TechTOOLS Application from DealerCONNECT -> Service Tab -> Service Tools & Equipment. When the user clicks on TechTOOLS link, the following error (see the screenshot below) is encountered: D   D Overview: The...
17 Jan, 2018 Views: 12128 Comments: 0
document TechTOOLS upgrade for Windows 10, 8 and 7 Operating System
TechTOOLS application has been upgraded to support Windows 10 Operating System. Also, the new version of TechTOOLS is backward compatible to work with Windows 7 and Windows 8 Operating Systems. This update will push a new TechTOOLS Software on Windows 7, 8 and 10 computers. Updates...
11 Jan, 2018 Views: 9228 Comments: 0
document How to download and install the new National Instruments drivers for TechTOOLS Application on Windows 10 Operating Systems
The National Instruments drivers have been upgraded to comply with Windows 10 Operating Systems.                Before installing the new National Instruments drivers, please make sure that no previous...
11 Jan, 2018 Views: 17398 Comments: 0
document TechTOOLs Reads "DRB III Not Connected"
Case Verification: With the DRB III connected to the GPIB cable TechTOOLS displays "Device Status: DRB Not Connected" Models Affected: AB - Ram Van/Wagon DH - Ram Pickup HD KJ - Liberty PL - Neon WJ - Grand Cherokee ...
11 Oct, 2013 Views: 10957 Comments: 0
document TechTOOLS Memory Card update error is received
DESCRIPTION The following memory cards are used with the DRBIII (Diagnostics Readout Box): Supercard 1 Supercard 2 Sebring Stratus 2 Door (ST22) Dodge Sprinter NAFTA Crossfire If error message is received while updating any of the above cards then the following...
24 Feb, 2014 Views: 3382 Comments: 0
document Co-Pilot Troubleshooting Steps
DESCRIPTION The following is a list of common troubleshooting steps that should be followed when diagnosing the Co-Pilot   PROCEDURE Launch TechTOOLS If TechTOOLS does not launch review public KB 438. Make sure the cable has been properly...
19 Aug, 2014 Views: 3785 Comments: 0

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